Refund Policy and Terms of Service

Refund Policy

Thank you for shopping at KYSO Bike Wraps. We strive to provide high-quality bike stickers, decals, and wraps. Please read this policy carefully before making a purchase.

Change of Mind:

We understand that sometimes you may change your mind. For standard, non-custom items, we offer a refund within 14 days of delivery, provided the item is unused, in its original packaging, and in resalable condition. You are responsible for the return shipping costs. Once we receive the returned item and verify its condition, we will process your refund within 5 business days. 

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of delivery, providing photographic evidence. We will gladly replace the item at no additional cost to you. We may request that you return the damaged or defective item; in this case, we will cover the return shipping costs. 

Custom Orders:

Due to the personalised nature of custom-designed stickers, decals, and wraps, we do not offer refunds or exchanges for these items unless they are damaged or defective upon arrival. We will work closely with you during the design process to ensure you are happy with the final product before it is printed.

Refund Process:

To initiate a refund, please contact us at info@bunnyhop.com.au with your order number and reason for the return. We will provide you with further instructions.

Exclusions:

This refund policy does not apply to:

  • Items that have been used or installed.
  • Items that are not in their original packaging.
  • Sale items or discounted items (unless damaged or defective).

We reserve the right to refuse a refund if the returned item does not meet the conditions outlined in this policy.

Terms of Service

Welcome to KYSO Bike Wraps! By accessing and using this website, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.

Use of Website:

You may use our website for lawful purposes only. You agree not to use our website:

  • In any way that violates applicable local, state, national or international law or regulation. 
  • To transmit, or procure the sending of, any advertising or promotional material, including any "spam," "chain letters," or "junk mail."   
    To impersonate or misrepresent your affiliation with any person or entity.
  • To interfere with or disrupt the operation of the website or the servers or networks connected to the website.

Product Information:

We make every effort to display our products accurately on our website. However, the colours and sizes of the products may vary slightly from what you see on your screen. All product descriptions and specifications are subject to change without notice.

Ordering and Payment:

When you place an order on our website, you are making an offer to purchase the products in your order. We reserve the right to accept or reject your offer. Payment is due at the time of order. 

Shipping:

We aim to ship all orders within 5 business days. Shipping times may vary depending on your location and the shipping method you choose. You are responsible for providing accurate shipping information.

Intellectual Property:

All content on this website, including text, graphics, logos, images, and software, is the property of KYSO Bike Wraps and is protected by copyright and other intellectual property laws. You may not use any content from this website without our prior written consent. 

Limitation of Liability:

To the fullest extent permitted by law, we will not be liable for any damages arising out of or in connection with your use of this website or the products we sell.  

Governing Law:

These Terms of Service are governed by the laws of New South Wales, Australia.

Changes to Terms of Service:

We reserve the right to change these Terms of Service at any time without notice. Your continued use of the website following any changes constitutes acceptance of those changes.  

Contact Us:

If you have any questions about these Terms of Service or our Refund Policy, please contact us at info@bunnyhop.com.au.